Real results from South African manufacturers who used Verimatix equipment tracking software to eliminate warranty disputes, establish supply chain accountability, and reduce operational costs across their dealer networks.
Boland Agricultural Equipment, a Western Cape manufacturer of specialised agricultural machinery, was losing over R7.5 million per year to warranty disputes. Their paper-based asset tracking process left too many gaps in the documentation chain. Missing records led to delayed warranty activations, and whenever equipment arrived damaged, the disputes between their team, dealers, and end customers dragged on for weeks without clear resolution. Every unresolved claim cost time, money, and dealer trust.
Boland adopted Verimatix equipment tracking software in January 2025. A unique QR code was attached to every outgoing asset. Dispatch staff used the mobile platform to complete digital condition checklists and capture timestamped photos before each shipment. Dealers and end customers then verified condition on receipt using the same QR scan - no app required, no paperwork, no delays. The result was a continuous, tamper-proof record from factory floor to final delivery, with automated warranty activation the moment both checks cleared.
"Verimatix completely transformed our warranty management process. What used to be our biggest operational headache - chasing paper records and managing disputes - is now a streamlined, automated system. It has saved us millions of rand and measurably improved relationships with both our dealers and end customers."— Sipho Nkosi, Operations Director, Boland Agricultural Equipment (Pty) Ltd.
Boland cut disputes by 92% using our equipment tracking software. See what the right asset tracking system can do for your business.
Book Your Free ConsultationMedTech Solutions SA, a Johannesburg-based manufacturer of high-value diagnostic equipment, had no reliable way to determine where transit damage occurred in their supply chain. By the time problems were discovered after installation in healthcare facilities, the damage could have happened at any point along the route. This created costly disputes with distributors, delayed equipment deployments, and strained relationships with the carriers MedTech relied on to move sensitive medical assets across South Africa.
MedTech deployed Verimatix real-time asset tracking across their full distribution network. Every asset was documented with comprehensive photo records at manufacturing completion, at dispatch, and on arrival at each healthcare facility. The equipment tracking system created a clear, timestamped chain of custody that made it straightforward to identify exactly when and where damage occurred and which party carried financial accountability. Carriers could no longer dispute what the photographic evidence showed.
"The visual documentation in Verimatix changed how we handle our high-value equipment distribution entirely. We now have indisputable, timestamped evidence of asset condition at every point in the delivery chain. Warranty disputes dropped dramatically, and we can finally hold carriers accountable for transit damage with documented photographic proof."— Dr. Thandi Molefe, Supply Chain Director, MedTech Solutions SA.